Tag Archives: order delivery

Same Day Delivery Services

Chances are if your ecommerce business is small, providing a same day delivery service for your customers is not an immediate consideration. Most customers seem happy with next day delivery services but are they really? A recent survey by Metapack found that 76% of customers surveyed would use a same day delivery service if available, suggesting this may be expected by the majority of...

The importance of a reliable, timely delivery service

The delivery of your customers’ goods is the last stage of the fulfilment process and from the consumers’ point of view, the most critical. Which? , the independent consumer organisation has pursued a campaign against ‘dodgy’ deliveries. They called on retailers to offer their customers timed delivery slots, confirmation of delivery time on the day and options for the customer on what action should...

Do you meet your customers’ order fulfilment expectations?

A recent survey of online consumers has reinforced the importance of a comprehensive fulfilment process for ecommerce sales. Nearly half of people surveyed reported dissatisfaction with the delivery process. The main problems cited were late deliveries, non-deliveries and missed deliveries even though they were home to receive the goods. Free delivery and speed of delivery are less important than a convenient reliable delivery service....

Which delivery method suits your ecommerce business best?

New and revamped delivery methods have featured in the ecommerce world over the last few months: • Last week’s blog post featured ‘The Mole‘ , the underground delivery capsule. • Amazon in the US announced they are trialling a drone delivery service. • The Pelipod, a smart box delivery service, which utilises unique codes to deliver and retrieve products was launched. Alongside the innovative...

Pelipod – No more failed deliveries

Delivery of the product to your customer is the arguably the most important stage of the etailer- customer process. If the customer doesn’t receive their product at a convenient time, in perfect condition, all your marketing efforts will be in vain. Fulfilment and delivery companies currently use a variety of strategies to achieve successful delivery; these include finite delivery slots with the option to...