Tag Archives: Delivery

Do your deliveries meet your customers’ expectations?

Prompt, free and at a place and time of their choosing, are essential delivery requirements for many online customers. Only a handful of top retailers are meeting all these demands according to a recent report. However recent innovations by market leaders indicate how important the need to meet customers’ expectations on delivery is. Market leaders, Amazon have recognised the importance of meeting customers’ delivery...

Christmas is coming…Snippets from the eCommerce world

Black Friday and Cyber Monday in November and the run up to Christmas after that, signify the most extensive shopping period of the year. Here’s a quick roundup of the issues and trends likely to affect and prevail this year. Can the couriers meet the demand? After last year’s delivery problems, the unprecedented sales on Black Friday and Cyber money and the shopping period up...

The changing face of parcel delivery in the UK

Sending and collecting a parcel in the UK has undergone a significant metamorphosis, in recent years. Most couriers are ensuring they capture the mobile market by updating their websites to a responsive format, perfect for use on smart phones and tablets. ‘My Hermes’ is the latest courier to join the mobile shopping revolution. Mobile customers already enjoy the new responsive website. The aim of the...

Same Day Delivery Services

Chances are if your ecommerce business is small, providing a same day delivery service for your customers is not an immediate consideration. Most customers seem happy with next day delivery services but are they really? A recent survey by Metapack found that 76% of customers surveyed would use a same day delivery service if available, suggesting this may be expected by the majority of...

The importance of a reliable, timely delivery service

The delivery of your customers’ goods is the last stage of the fulfilment process and from the consumers’ point of view, the most critical. Which? , the independent consumer organisation has pursued a campaign against ‘dodgy’ deliveries. They called on retailers to offer their customers timed delivery slots, confirmation of delivery time on the day and options for the customer on what action should...