Tag Archives: customers

Christmas is coming…Snippets from the eCommerce world

Black Friday and Cyber Monday in November and the run up to Christmas after that, signify the most extensive shopping period of the year. Here’s a quick roundup of the issues and trends likely to affect and prevail this year. Can the couriers meet the demand? After last year’s delivery problems, the unprecedented sales on Black Friday and Cyber money and the shopping period up...

How to ensure your order fulfilment is the icing on the cake

Black Friday and Cyber Monday sales were off the scale in the UK during 2014 and so were the order fulfilment disasters. The result was poor customer experience and negative reviews. Planning, communicating and integrating your ecommerce systems are paramount in 2015, if you want your order fulfilment to capitalise on the holiday season’s surges in demand. Maybe outsourcing your order fulfilment is the...

How a media kit can make your ecommerce business more visible

Visibility is a problem when trying to establish your ecommerce business on the Internet. Not only are there thousands, often millions, of other sites trying to do the same thing, but if you do not appear in searches you remain invisible to the buyer, regardless of the quality or competitive pricing of your products. Getting noticed is made easier if you are featured in a...

Apple Pay coming to the UK

With the likely introduction of Apple Pay into the UK in July, will this increase the popularity of mobile payments in the UK? So far the expected increase in mobile payments hasn’t materialised. PayPal Check In is a mobile app designed to let customers find businesses and let them know they are ready to make a purchase on PayPal. The process for charging the...

Do you meet your customers’ order fulfilment expectations?

A recent survey of online consumers has reinforced the importance of a comprehensive fulfilment process for ecommerce sales. Nearly half of people surveyed reported dissatisfaction with the delivery process. The main problems cited were late deliveries, non-deliveries and missed deliveries even though they were home to receive the goods. Free delivery and speed of delivery are less important than a convenient reliable delivery service....