Warehouse & Fulfilment : Blog

How etailers can reduce the costs of expansion

You’ve found a niche market and you’re ready to expand your ecommerce business. Is it really that easy? Having great products and a growing demand for them is not enough to fund what could be a costly expansion. Things to consider are:   Warehousing If you ecommerce business is small you may be storing your products in outbuildings at home, in lock up facilities...

What is Bonded Warehousing and what are the benefits?

A bonded warehouse is a secure space where goods liable to import duty and or Value Added Tax (VAT) are stored. Duty and VAT payments are deferred until the goods are sold or removed from the bonded warehouse. This method of storage has obvious benefits for sellers who import/ sell goods liable to these charges. Suppliers of food, wine, tobacco and spirits are common...

How important is customer service to your company’s success?

In the competitive world of ecommerce, the right price and the right products sometimes aren’t enough to make your business stand out among your competitors. A common mistake of ecommerce business is to forget who is most important in the race towards profitability; the customer is the most important variable in any profitable business equation. A recent infographic released by bqool.com suggests 76% of...

If your warehouse doesn’t have robots, could your business be missing out?

Ecommerce giant Amazon.com has introduced robots to their fulfilment centre in DuPont, Washington USA. This initiative, which commenced in June 2014, will be showcased in their $100 million fulfilment centre at the official opening in February 2015. The centre is the flagship for the company’s robotic technology. The robots primary function is to work alongside the fulfilment centres 500 employees. Computer controlled, the robots...

Improve your customer experience by offering Sunday deliveries

Sunday shopping is big business and not just for the high street retailers – ecommerce businesses can also benefit. Sunday isn’t considered a business day for the majority of ecommerce businesses; most do not deliver on a Sunday, nor accept next day deliveries. Are they missing a relatively easy way of improving customer satisfaction and being more competitive? Ecommerce market leader Amazon’s experience suggests...