Warehouse & Fulfilment : Blog

Solving your order fulfilment issues

Order fulfilment is a pivotal part of the supply chain process. Problems with order fulfilment will impact your customers’ shopping experience. So getting it right first time must be a strategic goal of every ecommerce business. Here are a few guidelines to ensure your order fulfilment is gold star. Only promise what you can deliver: • Make sure that your order fulfilment process is...

The importance of a reliable, timely delivery service

The delivery of your customers’ goods is the last stage of the fulfilment process and from the consumers’ point of view, the most critical. Which? , the independent consumer organisation has pursued a campaign against ‘dodgy’ deliveries. They called on retailers to offer their customers timed delivery slots, confirmation of delivery time on the day and options for the customer on what action should...

Marketplace Glitches

It’s not Friday 13th but there have been a number of unexplained glitches in the eBay marketplace this week. Happily resolved, they still raise questions about the marketplaces robustness and if there is enough troubleshooting capacity to correct faults in a timely manner, when they are reported.   Although, the marketplace glitches directly affected buyers, it is likely sellers suffered loss of sales as...

Apple Pay coming to the UK

With the likely introduction of Apple Pay into the UK in July, will this increase the popularity of mobile payments in the UK? So far the expected increase in mobile payments hasn’t materialised. PayPal Check In is a mobile app designed to let customers find businesses and let them know they are ready to make a purchase on PayPal. The process for charging the...

Do you meet your customers’ order fulfilment expectations?

A recent survey of online consumers has reinforced the importance of a comprehensive fulfilment process for ecommerce sales. Nearly half of people surveyed reported dissatisfaction with the delivery process. The main problems cited were late deliveries, non-deliveries and missed deliveries even though they were home to receive the goods. Free delivery and speed of delivery are less important than a convenient reliable delivery service....