Warehouse & Fulfilment : Blog

Britain’s Nation of Online Shopkeepers

Black Friday and Cyber Monday are over for this year. It seems the focus of shoppers at this time is not on bricks and mortar shops but online. Whilst the larger stores geared up for the shopping weekend, the spotlight on online buying during this period should also have benefited the smaller online e-stores. With the rise of multinational owned stores, Britain’s affectionate nickname...

Do your deliveries meet your customers’ expectations?

Prompt, free and at a place and time of their choosing, are essential delivery requirements for many online customers. Only a handful of top retailers are meeting all these demands according to a recent report. However recent innovations by market leaders indicate how important the need to meet customers’ expectations on delivery is. Market leaders, Amazon have recognised the importance of meeting customers’ delivery...

Christmas is coming…Snippets from the eCommerce world

Black Friday and Cyber Monday in November and the run up to Christmas after that, signify the most extensive shopping period of the year. Here’s a quick roundup of the issues and trends likely to affect and prevail this year. Can the couriers meet the demand? After last year’s delivery problems, the unprecedented sales on Black Friday and Cyber money and the shopping period up...

The changing face of parcel delivery in the UK

Sending and collecting a parcel in the UK has undergone a significant metamorphosis, in recent years. Most couriers are ensuring they capture the mobile market by updating their websites to a responsive format, perfect for use on smart phones and tablets. ‘My Hermes’ is the latest courier to join the mobile shopping revolution. Mobile customers already enjoy the new responsive website. The aim of the...

Mud bath for the DK Fulfilment team!

It’s not often that you will find DK Fulfilment staff up to their necks in it. After all, we pride ourselves in being the best. However, there is always an exception and Saturday 5th September was that exception. Eight of us from DK Fulfilment took part in the Wolf Run. For those of you not familiar with this event, the Wolf Run is Wild...

How to ensure your order fulfilment is the icing on the cake

Black Friday and Cyber Monday sales were off the scale in the UK during 2014 and so were the order fulfilment disasters. The result was poor customer experience and negative reviews. Planning, communicating and integrating your ecommerce systems are paramount in 2015, if you want your order fulfilment to capitalise on the holiday season’s surges in demand. Maybe outsourcing your order fulfilment is the...

What’s been happening this summer in ecommerce?

Facebook reported one billion visitors to its site recently. For ecommerce, the potential market Facebook provides is infinite but so far there seems to be little large ecommerce development on the social media platform, despite its undoubted popularity with all age groups of potential shoppers. Facebook has traditionally attracted small ecommerce (often hobby type) businesses or small home based craft businesses. The call to...

What’s the secret ingredient to home based business success?

Found the perfect product to sell? Or maybe you want to sell your homemade produce to a wider market?With the sharp rise in internet shopping you have access to a vast marketplace but beware, selling your goods is only part of the process. Fulfilling your orders is just as important as finding a niche product, attracting customers and getting them to press the buy...

Same Day Delivery Services

Chances are if your ecommerce business is small, providing a same day delivery service for your customers is not an immediate consideration. Most customers seem happy with next day delivery services but are they really? A recent survey by Metapack found that 76% of customers surveyed would use a same day delivery service if available, suggesting this may be expected by the majority of...

How a media kit can make your ecommerce business more visible

Visibility is a problem when trying to establish your ecommerce business on the Internet. Not only are there thousands, often millions, of other sites trying to do the same thing, but if you do not appear in searches you remain invisible to the buyer, regardless of the quality or competitive pricing of your products. Getting noticed is made easier if you are featured in a...