The changing face of parcel delivery in the UK

Sending and collecting a parcel in the UK has undergone a significant metamorphosis, in recent years. Most couriers are ensuring they capture the mobile market by updating their websites to a responsive format, perfect for use on smart phones and tablets. ‘My Hermes’ is the latest courier to join the mobile shopping revolution. Mobile customers already enjoy the new responsive website. The aim of the new website is to let customers check their deliveries and arrange collections whilst they’re on the go.


Doddle, already known for its innovative courier services, has opened what it calls it’s flagship store at Kings Cross station in London. Kings Cross is one of London’s busiest mainline stations with over 47 million people passing through it a year. The company’s stated aim is to change the way people send and receive parcels. St Pancreas International Railway station is adjacent to Kings Cross, providing a bigger, more diverse population for this new Doddle store.

Doddle already has a number of parcel shops at mainline train stations in the UK. They provide a parcel collection and sending service for working people who commute and cannot easily be at home to receive deliveries.

Doddle has seized the opportunity provided by the recent popularity of click and collect services. A joint venture between Lloyd Dorfman and Network Rail, Doddle has many on line retailer partners; including ASOS, New Look and Amazon. Customers can return unwanted items for these and many other online retailers quickly before they board their train and pick up parcels in the same way.

Runner is another innovative delivery service. Available only in London and via the mobile app it allows customers to send a photograph of the item they want delivering. Runners will collect from a variety of locations, wrap the parcel and send by the best next delivery service to any UK destination.

All these innovative services show that the UK is set to take advantage of the mobile shopping trend.

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