Delivery of the product to your customer is the arguably the most important stage of the etailer- customer process. If the customer doesn’t receive their product at a convenient time, in perfect condition, all your marketing efforts will be in vain.
Fulfilment and delivery companies currently use a variety of strategies to achieve successful delivery; these include finite delivery slots with the option to text or email if it’s not convenient. Leaving the parcel in a safe place nominated by the customer, leaving with a neighbour or click-and-collect where customers order on line and collect from a nominated local hub spot at their convenience. Click and collection may be face to face or from a collection locker for which they have a code. Now there is refinement of this system, which takes the best elements of click and collect but provides the service at the customers address.
Pelipod is a smart box, which is capable of accommodating multiple parcels in a safe anti-theft environment. Each courier will utilise a unique code that originates from the retailer as part of an integrated fulfilment solution or the customer. The code will be included in the delivery address. The customer will use a different code to open the box and retrieve the parcels. Pelipod emails the customer after each delivery. Pelipod keep a photographic record of each deposit and removal; physical secure by bolting to hard standing or via a theft resistant cable, if the box is stolen, Pelipod can track its whereabouts and lock it remotely to keep the parcels secure.
Etailers will gain in depth knowledge of the times customers retrieve their parcels. Pelipod removes the hit and miss elements of returning unwanted or damaged goods. Smaller etailers who use courier services to ship their parcels can use Pelipod without the need to wait in for the courier. The cost of £10 per month makes this affordable for most small etailers especially when set off against time lost and fuel used retrieving missed parcels.