In our last post we talked about the five little things that can make a big difference to your ecommerce website, but today we’re going to take things a step further and talk about the logistics of ecommerce delivery. An ecommerce customer’s shopping experience does not end when they submit their order. It continues right through the order fulfilment and delivery process, until they have their items safely in their hands.
So what can you do to provide a great shopping experience and ensure customers come back to you time and time again?
1. Improve order accuracy
Did you know that 29% of consumers never return to shop with an ecommerce merchant that gets their order wrong? This is why it is so important that you work to improve your order accuracy and ensure the right products are sent out to the right customers.
If order accuracy is something you struggle with, you may want to consider outsourcing order fulfilment to an expert company like DK Fulfilment. We use barcode readers and other innovative warehousing technology to achieve high levels of order accuracy.
2. Offer speedy delivery
For many ecommerce businesses, a large percentage of shopping cart abandonment comes down to the fact that consumers are unsatisfied with delivery times. The quicker you can deliver your items, the better shopping experience you will provide. Again, this is something that the team here at DK Fulfilment can help you with.
3. Provide a delivery date
Your customers want to know when they should expect their order so they can make sure there is someone in to accept it. Today 60% of consumers expect ecommerce businesses to give them a set delivery date. If you are not already doing this, it may be something you want to consider as it could drastically reduce your number of re-deliveries and help you to improve efficiency.
4. Offer order tracking
Transparency is key to the success of your ecommerce business. The more information you provide to customers, the happier they will be with your service. Allowing customers to track the status of their order is a great way to improve their shopping experience with your company. Outsource your order fulfilment to us and we can get this set up for you!
5. Keep shipping costs low
The lower your shipping costs are, the more likely consumers are to buy from your ecommerce store and return to shop with you in the future. Outsourcing your order fulfilment to DK Fulfilment can significantly reduce your shipping costs. We send out high volumes of orders each day and therefore benefit from discounts from all of the major carriers. We then pass on these discounts to you, for you to pass onto your customers. It’s a simple idea, but it’s one that can help you to generate more sales and benefit from improved customer loyalty.
To find out more about outsourcing order fulfilment, feel free to give us a call on +44 (0)1788 820232.