Prompt, free and at a place and time of their choosing, are essential delivery requirements for many online customers. Only a handful of top retailers are meeting all these demands according to a recent report. However recent innovations by market leaders indicate how important the need to meet customers’ expectations on delivery is.
Market leaders, Amazon have recognised the importance of meeting customers’ delivery expectations. They have eight order fulfilment centres across the UK, staffed by permanent Amazon associates that receive competitive salaries, increasing with experience and a comprehensive benefits package. The value placed on their order fulfilment employees, shows the importance Amazon puts on this vital function.
Consumers increasingly want goods they order on the same day, or at least by the next day. Argos now offer a fast track same day delivery service for many of its online products. Argos offers four, same day delivery segments. Products are delivered same day, providing you order by 6 pm. The Argos same day delivery service is country wide. Amazon’s Prime Now service, currently only covers three major cities in the UK. In addition to the new delivery service, fast track counters allow customers to purchase online and collect from a dedicated counter in store.
Argos and eBay have offered a click and collect service for over a year now in Argos stores. A new parcel drop off service, for eBay sellers, already tested at selected Argos stores is to be rolled out across the UK. This service offers a tracked delivery service for three sizes of parcels, for goods dropped at Argos stores by eBay sellers. This competitively priced service, allows small and medium sized businesses to benefit from next day or two day delivery services.
Another innovative idea for ecommerce sellers is My Parcel Delivery, a parcel delivery comparison website that lets sellers find the most competitive courier service for their deliveries. Sellers, who send ten or more parcels a week can open a business account. This provides them with more courier options, an online booking tool for multiple deliveries and dedicated account support.
Europe’s largest parcel hub is now in operation by DPD, in time to meet the expected peak in demand for Black Friday and Cyber Monday. The hub is capable of sorting up to 720,000 parcels per night.
So the ecommerce industry recognises the importance of meeting customers delivery expectations. Don’t get left behind, make sure your order fulfilment meets your customers’ needs!